The requirement about spare parts sent with order for african employees For spare parts that will be sent with order, you need to inform spare part and commercial dep. and let them know that. Procedures 1. Submit spare part application on Xiaoshouyi System and Claim that spare parts should be sent with order number in …
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Probation Report Requirement For African engineers, ordinary probation is 3 months. When probation is almost over, probation report should be prepared. It should contain several parts. 1. Make the summary about after service job in the past 3 months a. What clients have you served in the past 3 months? b. What issues have you …
African Staffs recruitment standard 1.African Engineers’ Mission 快速，高效，高质量解决所有客户售后问题，以远超出客户的期望，做好客户服务，帮助客户实现销售业绩增长，同时让所有终端用户稳定可靠地使用光伏发电，为他们的生活带去光明和幸福！ Solve all customer after-sales problems quickly, efficiently, and with high quality, to far exceed customer expectations, provide good customer service, and help customers achieve sales growth. At the same time, let all end users use photovoltaic power stably and reliably, bringing light and happiness to their lives! …
Malfunction description Requirement for Xiaoshouyi application To better improve product quality, for each faulty off grid inverter, detail info. should be provided so that research dep. can analyze the cause further based on the info. 1. Describe malfunction info. on detail, don’t just claim board replacement, including PV system, Battery system, load side, what test …
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After sale policy for African market Many clients are confused about after sale policy in Africa. This post mainly introduces it. off Grid Inverter After sale Policy 1. In one month, if New inverter is faulty, after the confirmation, we can replace new inverter directly. You need to keep the proof that demonstrate that it …
Many clients are confused about our after sale process. This post mainly introduces the basic process. After sale Process Attention, please! For malfunciton inverters, please don’t accumalate them together, they should be reported every day, and provide these info. below, or based on our rule, spare parts are difficult to apply! Please highlight this. in …
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Applicaiton Info. Collection To improve our product quality further, please kindly assit us to collect these info. below, your help will be much appreciated! 1.Installation location:, including country, province, city , street 2.Installation Environment Video, 3.Inverter nameplate, all parameters like Inverter S/N, Material code etc. should be contained 4. Battery Nameplate, Battery datasheet, User Manual, …
The requirement about picking up spare parts from SA warehouse SA warehouse has stocked some spare parts in case urgent requirement. After our local engineers submit the application on Xioahouyi System, you can pick them up from there. Before you get formal pick up document, don’t go there by yourself. or warehouse can’t deal with …
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Quotation Requirement If you want to purchase spare parts from Growatt, you can contact [email protected], who is in charge of quotation. and CC [email protected]. To provide all info. in one time, you need to provide necessary info. based on below. Attention, please! If you can not pay for spare parts via our after sale bank …