KPI performance evaluation
KPI is the abbrevation of Key Performance Indication Which aims to activate staff activity and achieve company strategy.
客户满意度 Customer satisfaction
考核内容及方式 Examination content and method
权重 index
30
1. 大客户/安装商及终端客户的服务反馈 Dissatisfied feedback or complaint from distributor/installer/end custome
Index 15
2. OSS/电话/邮件服务评分反馈 Customer’s feedback from Growatt OSS/service hotline/email system
Index 15
Scoring
Your supervisor will assess it based on staffs’ performance
Data Sources
客户，区域销售人员的反馈或投诉 Feedback or complaints from customers, regional sales staff
内部满意度 Internal satisfaction
考核内容及方式 Examination content and method
权重 index
20
1. 工作积极态度 Work enthusiasm and attitude
Index 5
2. 团队合作能力 Teamwork
Index 5
3. 工作效率 Timeliness of problem solving
Index 5
4. 专业技术水平及工作能力提升 Professionalism, technical level, ability improvement
Index 5
Scoring
Your supervisor will assess it based on staffs’ performance
Data Sources
Your Supervisor
信息反馈 Recording & documentation
考核内容及方式 Examination content and method
权重 index
25
1.工作日报/周报 Daily/weekly report
Index 10
2. When submitting Xiaoshouyi application, necessary videos with S/N should be provided
Index 10
3. 现场服务报告表 Site Client Service Form，其他配合部门各类数据表 Other Recording / Data Collection Requirement
Index 5
Scoring
Your supervisor will assess it based on staffs’ performance
Data Sources
Your Supervisor
资产物料管控 Asset safety material control
考核内容及方式 Examination content and method
权重 index
25
1. 整机配件的申请管控 Replacement/spare parts applying meet Xiaoshouyi applicaton rule
Index 10
2. Replacement/spare parts applying cost Control
Index 15
Scoring
Your supervisor will assess it based on staffs’ performance
Data Sources
Your Supervisor
加减分项 Addition and subtraction items
考核内容及方式 Examination content and method
权重 index
1. 现场故障处理经验分享 Knowledge or troubleshooting experience sharing
Index 3-9
2. 增值服务 Value-added paid service
Index 3-9
3. 客户书面表扬或重大客诉处理得到公司客户认可 Written praise from customer
Index 5-10
4. 个人失误或错误造成严重后果 Personal mistakes or mistakes with serious consequences
Index 3-5
5. 销售/客户严重投诉 Serious Complaints from Sales/Customer
Index 5-10
Scoring
Your supervisor will assess it based on staffs’ performance
Data Sources
Your Supervisor and sales assistant will have the statistics