The requirement about picking up spare parts from SA warehouse SA warehouse has stocked some spare parts in case urgent requirement. After our local engineers submit the application on Xioahouyi System, you can pick them up from there. Before you get formal pick up document, don’t go there by yourself. or warehouse can’t deal with …
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Quotation Requirement If you want to purchase spare parts from Growatt, you can contact [email protected], who is in charge of quotation. and CC [email protected]. To provide all info. in one time, you need to provide necessary info. based on below. Attention, please! If you can not pay for spare parts via our after sale bank …
PoleStar Education System PoleStar Education System aims to promote client and local engineers technical level. The system is Chinese language version, you need to start translation process on browser and display it. 1. Access PoleStar Education System http://45.77.140.213/ 2. Click online Test–>my exam 3. Click Start test
Delivery info. Requirement Once we are ready to replace spare parts or inverter for you, please confirm to our engineers again and again about delivery info. and courier company, in case you increase unnecessary cost. 1. Courier Company As our company uses Fedex as general delivery way because of low cost, once you use other …
The requirement about returning back faulty devices to Factory To improve product quality , for some strange faulty devices , they should be returned back to China ,and research dep. will analyze them further and find the cause. Growatt has own DHL account: 956376857. You just inform DHL and pick them up. We will bear …
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Wecom Registeration For new African Staffs, you need to finish wecom registeration which is used for work communication. Procedures 1. Before you register wecom, please download wechat in the APP shop. 2. Scan Growatt Weom Code
For some important cases, the issues are difficult to deal with. You can submit client complaint process on OA system. It is just open to our internal staffs. Once you submit it, it will be listed as highest priority and quality dep,, research dep. will start the analyzing process , and will take the measures …
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Course Effect Evaluation Questionnaire Based on the trainings provided by our African engineers, Please kindly give us the feedback about the training. And we will improve it in near future.
African technical engineer position responsibility SA Area SA Client Service Deputy Manager 1. Promote Clients’ Satisfaction Rate until 100% 2. In charge of local team daily management, promote local team technical skill, most of issues can be solved in 3 days. 3. Shorten response time, important clients should respond in 5 minutes. and assis sales …
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Working Report Requirement Working Report statistics Daily and Weekly ,monthly report are not for your leader or the company, but it is for your personal growth, It shows that every day, you are improving yourself and become better in the world! Besides, these data will be used to display on data platform via weekly , …