The requirement about returning back faulty devices to Factory
To improve product quality , for some strange faulty devices , they should be returned back to China ,and research dep. will analyze them further and find the cause.
Growatt has own DHL account: 956376857. You just inform DHL and pick them up. We will bear all fee.
Procedures
1. Please inform our local engineer and submit the application on the OA system ( it should be completed by our engineers )
OA : http://oa.growatt.com:88/wui/index.html#/?logintype=1&time=1693212204821&_key=5ignqd
a. Create new applicaiton on OA
b. Select “Logistics delivery application form”
c. Fill in “Logistics delivery application form”
2.Please inform DHL to pick these faulty devices ( it should be completed by clients )
Delivery info.:
Address:10/F,Building A,Sino-German(Europe) Industrial Park,Hangcheng Ave,Bao’an District,Shenzhen,China
Contact person: Xing Yang
Mobilephone number:8613267189226
DHL Account：956376857
Attention, please!
1) For the items that will be returned back, don’t mark old or second word, all should be regarded as NEW
2)Amount should claim less than 60% of sales price.
3)Less than 100KG item, we can follow the post, if above 100KG, please contact commercial dep. and deal with it
4) Consignee Company must use the one: Shenzhen GROWATT New ENERGY Co., Ltd
3. If DHL requires the ticket from Growatt, you can contact [email protected] from Commerical dep. and CC [email protected] , Then provide necessary info. below ( It should be completed by clients or engineers )
a. Please provide client company name, address ( It should contain country, province, city, street ) , mobilephone, contact person
b. Please provide consignee Company name, Address, Mobilephone, Contact Person
Contact person: Xing Yang
Mobilephone number:8613267189226
Address:10/F,Building A,Sino-German(Europe) Industrial Park,Hangcheng Ave,Bao’an District,Shenzhen,China
c. Whats the quantity of boxes in total? What’s the weight for each box? What’s box size?
4. When these items arrive at customs and produce tax fee, our engineers should submit the application of taxe fee on OA.
